COVID Update - the Auckland region is at alert level 3, and the rest of NZ is at alert level 2.

Under alert level 3, we are able to provide contactless delivery using courier services for all clients and projects in New Zealand.  

Our courier cut-off time is 1pm daily. To place orders, you can visit our online store or call our team on 0800 333 553.

Click here for more information about business operations at NZ COVID Alert Level 3

Support Article

How to configure Intesis WMP AC gateways with Ubiquiti Unifi Wi-Fi

Problem: Intesis WMP type interfaces (eg. PA-RC2-WMP-1) can’t see a Ubiquiti Unifi wireless network with WPA encryption.

Solution: With the Ubiquiti Unifi there is a trick.

Before starting the network configuration process, please be aware that there is a difference between 1st and 2nd generation Intesis WMP devices

  • 1st generation Intesis devices (MAC address starting with 001D) only support 802.1b mode  
  • 2nd generation Intesis devices (MAC address starts with CC3F) support 802.1b/g/n

 Please log in to your router configuration page and review the configuration settings for 2.4GHz band - see screenshot below.

Figure 1 Mode and Band Configuration

  • If you are using Ubiquiti Wi-Fi it may be necessary to enable and set the 2G "minimum data rate control" to 1Mbps. 

Figure 2 : Data Rate configuration 

If, after following the steps, the problem persists, please open a ticket via the HMS-Intesis Tech Support web page…