22nd September 2021 - COVID Update - the Auckland region is now at alert level 3, and the rest of NZ is at alert level 2.

Under alert level 3, we are able to provide contactless delivery using courier services for all clients and projects in New Zealand.  

To place orders, you can visit our online store or call our team on 0800 333 553 if you have any questions.

Click here for more information about business operations at NZ COVID Alert Level 3

Support Article

Problems With ETS When Using a USB Gateway?

If you are having troubling connecting to the KNX bus via USB there are a couple of quick fixes:

  • Install this hot fix from the KNX.org. This relates to the sleep mode used in the latest windows versions which can block the USB connection.
  • Check ETS has been updated to the current version. This can be checked in the main ETS window on the bottom information bar. You will need to have a valid licence in an attached dongle to update from within the ETS program.
  • If your KNX project has multiple lines, make sure you have given the USB gateway a local address that matches this line it is connected to. This is done in communication settings.