22nd September 2021 - COVID Update - the Auckland region is now at alert level 3, and the rest of NZ is at alert level 2.

Under alert level 3, we are able to provide contactless delivery using courier services for all clients and projects in New Zealand.  

To place orders, you can visit our online store or call our team on 0800 333 553 if you have any questions.

Click here for more information about business operations at NZ COVID Alert Level 3

Support Article

How do I Remove the Front Cover of a Basalte Keypad?


Each cover is sold with a thin rubber tube which can be slid under a corner of the keypad to pop off the cover. Alternatively, firmly grip each side of the cover and pull directly off the wall.


We are able to supply spare rubber tubes if required.