22nd September 2021 - COVID Update - the Auckland region is now at alert level 3, and the rest of NZ is at alert level 2.

Under alert level 3, we are able to provide contactless delivery using courier services for all clients and projects in New Zealand.  

To place orders, you can visit our online store or call our team on 0800 333 553 if you have any questions.

Click here for more information about business operations at NZ COVID Alert Level 3

Support Article

What is Your Returns Policy?


For a detailed returns policy please see our Terms and Conditions. For a version without all the jargon, see below.


Returns Policy

  • When returning faulty goods please include a detailed fault description, without this we cannot accept the goods back. 
  • If goods are not faulty they must be returned as new and unopened, otherwise we may return the goods back to you. 
  • If returning goods after 30 days (maximum 6 months) we will apply a restocking charge of 25%. If they are over 6 months then we will not accept the goods back. 
  • Once the return is received back at Ivory Egg, it will be inspected and a credit note will be issued within 7 working days upon a satisfactory inspection.